World Quality Day 2020 is a great opportunity to shine the spotlight on individuals, teams and organisations that are deeply invested in creating and improving customer value. Customer-focused organisations have a culture of creating value for their customers by innovating and improving products, services and processes. In a world of ever-increasing customer expectations, competition and...

Finally, the chickens have come home to roost for the President Muhammadu Buhari-led federal government in its continual denial that Nigeria is not the Poverty Capital of the World by international rating agencies. Its own agency, the National Bureau of Statistics (NBS), has finally confirmed what has become all too obvious to many since the...